FREQUENTLY ASKED QUESTIONS

A list of the most common questions received by our support team.

SUBMISSION PROCESS
Is there a theme for the contest?

No. We are open to any genre and techniques of photography. Photographic works of any kind of artistic style, size and technique (digital, film and experimental processes) are accepted.

Is it possible partecipate as collective/group of photographers?

Yes, both individual authors and collectives can participate.

What charateristics should the files to submit have?

Submitted digital images should be saved as .jpg, in sRGB format max 4 MB per file, max long side length 2000px. All entrants must be able to supply a high resolution image suitable for printing in exhibitions and marketing materials should the image be required.

Can I submit nude photography?

Yes. However due to the Instagram policy, we can only exhibit on our website.

Can I submit manipulated images?

Yes. Images can be manipulated. Photographic works of any kind of artistic style, size and technique (digital, film and experimental processes) are accepted.

How do I know if the sumbission was correct?

Once you have completed the registration of your images and made your payment, you will receive a confirmation email. If your registration or payment is incomplete, you will be contacted directly by our team within a few days.

Can I submit my images on a CD, URL Link or in a book ?

No. All images must be submitted in digital format via our online submission form.

I submitted my application, but I did not receive any confirmation email.

Please check your junk/spam mailbox. If you don’t see any email from us in 24 hours after your submission, please contact us.

Which payment methods can I use?

You can pay either by credit or debit cards by entering “Stripe” as payment method or by PayPal.

Should there be a watermark/copyright information added to the images entered into the contest?

No signature, stamp or any other identifying mark is allowed anywhere on the entry. All the images that have a watermark will be automatically excluded from the contest.

I am unable to register and/or pay, what can I do?

Please make sure you have completed the registration form correctly. If you still have problems, you can try again using a different browser or possibly a different device. If you have tried from a mobile phone, we recommend that you try to register from a computer.

How can I use the discount code?

After completing the registration form, please select “Stripe” as payment method and enter the discount code in the default field. Unfortunately it is currently not possible to use the discount with other payment methods.

REVIEW PROCESS
How and when do I know if I passed the Primary Review?

You will receive a congratulate email from us, and selected works of yours will be posted on our online galleries.

I received the Primary Reviews passing email, but I still don't see my pictures online or on Instagram.

Once the images have passed the Primary Review, they will be published in accordance with our Social Media team’s posting schedule and procedures.

Will you publish all the pictures I submitted?

Only images that passed the Primary Review will be published.

Can I have the jury’s comments about my work? or can I know why I was not selected?

We do not disclose any information and comments regarding the selection of our jury.

When do I know who are the winners?

The winners will be announced on our website according to the schedule written in the call for entries.

ONLINE GALLERIES
I received the Primary Reviews passing email, but I still don't see my pictures online or on Instagram.

Once the images have passed the Primary Review, they will be published in accordance with the Social Media team’s posting schedule and procedures.

I don’t see all the works I submitted.

Our Primary Review is done by each image and not by author. The works you see on our online galleries are the ones that passed the Primary Review by ourartistic commettee.

Can I put description for each of my work on website gallery?

Unfortunately, we can only put your project statement on our website gallery.

Can I share the Passepartout’s post on my Instagram?

Yes! You can tag us (@passepartoutprize) on your post so that we can also reshare to our audience.

There is a mistake in the text or infomation about my pictures you published.

Please write us an email to report the error. We will try to correct it as soon as possible.

PAYMENT
Which payment methods can I use?

You can pay either by credit/debit cards (select “Stripe” as payment method) or by PayPal.

I am unable to register and/or pay, what can I do?

Please make sure you have completed the registration form correctly. If you are still having problems, you can try again using a different browser or possibly a different device. If you have tried from a mobile phone, we recommend that you try to sign up from a computer.

EXHIBITION
Do I have to pay to patecipate to the Annual Exhibition?

No. We cover all the production cost of our Annual Exhibition for the selected artists. The exhibition is open to everyone free of charge.

OTHERS
How do I contact you?

If you don’t find the answer in our FAQ page, you can write us an email. We will try to answer you as soon as possible.

Do you issue a certificate of participation?

No. A certificate of participation in the contest will not be issued.